OpenAFS Technical Support

We provide the highest quality support available for OpenAFS on Microsoft Windows, MacOS X, Solaris, popular Linux variants and iOS. Several service plans are available, in addition to per-incident support requests.

Support Services Plans

Three tiers of annual service plans are offered to meet a range of budgets. Savings rates are compared to the available 'Per-Incident Support Service'. Additional support services are also available within each tier plan.

Bronze
US$5,995/year
(US$1,505 savings)

Silver
US$16,995/year
(US$9,405 savings)

Gold
US$34,995/year
(US$19,005 savings)

Included Services
Separate incident support requests per year 6 15 30
Maximum support hours per incident 5 hours 8 hours 10 hours
Response time to incident support request 1 business day 1 business day 1 business day
Resolve issue during normal working hours Yes Yes Yes
Number of your company reps designated to submit email support requests 2 2 4
All source code modifications performed as part of incident resolution will be contributed to OpenAFS.org Yes Yes Yes
Registration to a private mailing list providing periodic updates on OpenAFS Yes Yes Yes
Annually perform a cell wide configuration review Yes Yes Yes
Provided Client Installers
Microsoft Windows versions (OpenAFS) Windows 7 and above Windows 7 and above Windows 7 and above
OSX versions (AuriStor) El Capitan (10.11)
Yosemite (10.10)
Mavericks (10.9)
El Capitan (10.11)
Yosemite (10.10)
Mavericks (10.9)
El Capitan (10.11)
Yosemite (10.10)
Mavericks (10.9)
iOS versions (OpenAFS) iPad
iPhone
iPad
iPhone
iPad
iPhone
Linux versions (OpenAFS) Red Hat Enterprise (5,6,7) Red Hat Enterprise (5,6,7) Red Hat Enterprise (5,6,7)
Solaris versions (OpenAFS) Solaris 11 (binaries) Solaris 11 (binaries) Solaris 11 (binaries)
Additional Services
24/7 On-Call Service for critical incidences (1 hour response time) Not available $15,000/year $15,000/year
Support and contract development for enhancement requests $250/hour $220/hour $180/hour

Per-Incident Support Service

US$350.00 per hour

  • Incident based support is provided based upon staff availability
  • Minimum charge per incident is US$1400 (4 hours)
  • Purchase order or pre-payment of minimum via Paypal is required prior to service

Conversion of OpenAFS Support to AuriStor File System Product License

The AuriStor File System is a commercial replacement for OpenAFS that provides enhanced security, performance, scalability and functionality. It is backward compatible with OpenAFS and can be deployed without flag days. The unused portion of an OpenAFS Support Contract can be applied to the purchase price of an AuriStor File System product license on a pro-rated basis. The percentage used will be the larger percentage of tickets used or days gone by.

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